Roberto Minelli

- Execute full software development life cycle (SDLC) - Determine operational feasibility by evaluating the problem definition, analyzing requirements and proposed solutions - Document solutions by developing functional and software design specifications, flowcharts, layouts, diagrams, charts - Harness exceptional interpersonal and cross departmental skills through daily interactions; Liaising with colleagues to implement technical designs

- Managed and queried data with Transact-SQL; developed custom SQL reports for business analysis - Provided technical support to the customers; troubleshoot hardware and software; installed productivity and collaboration software and workflow tools. e.g. Microsoft Sharepoint - Created, monitored and tested Backups of critical files and applications within a virtual environment using physical and virtual backup utility e.g. Microsoft Hyper-V Server and Microsoft SQL Server

- Determined correct installation parameters for ERP software; identified problematic areas and implemented strategic solutions in a cost and time effective manner - Managed daily activities to include user support and system administration tasks - Leveraged exceptional crisis management skills; managing the day to day IT troubleshooting processes for users, both locally and remotely

- Demonstrated impeccable interpersonal and cross departmental skills; communicated with clients to better understand their requirements and source effective, tangible solutions - Developed and analysed functional specifications - Designed efficient IT systems to meet business and technology requirements; Keep abreast of technology trends and developments