Roger Aragones Guimet

Technical support and coaching in transmission technologies for Technical Analysts and Lead Engineers. Technical validation of the diagnosis carried out by the latter. Preparing and maintaining step-by-step guides for products. Early adopting of new technologies. High-level ticket resolution for high-profile customers. Transmission subject matter expert. One-to-one and small-group internal training. Weekly ticket monitoring and reviewing, and monitoring availability of Technical Analysts.

Full technical troubleshooting and resolution of problems concerning Transmission, IP and Data products and services for customers worldwide (in English). Duties include coordination with other teams, direct technical customer support to resolve incidents as well as creation and maintenance of daily control logs of incidents.

High-capacity network maintenance, installation and acceptance engineer for customers of Ericsson Network Services. Specialized in SDH, mesh network and WDM equipment (both CWDM and DWDM, up to 80 lambdas). Duties include on-call technical support in English for international customers.

High-capacity network maintenance, planning and acceptance engineer for the Catalonia area, working with SDH, PDH and Gigabit Ethernet access and backbone network equipment. Alcatel, Siemens, Marconi, Ericsson and Cisco technologies for both optical fiber and radio links.

Data network incidence management, working with Frame Relay, VPNs, VPDNs, ATM, ISPs, etc.

Sistemas de Telecomunicación