Roger Diethelm

Berufserfahrung von Roger Diethelm

• Bis heute 1 Jahr und 10 Monate, seit Sep. 2022

  Senior Analyst Professional IT Support Second Level dedicated to Oliver Wyman

  Marsh McLennan

  - Configure, install, implement, maintain all workstation systems, peripherals, various server systems as well as the network components and global communications - Consulting, processing and solving software and hardware problems - Collaboration in various infrastructure projects - Monitoring and ensuring all IT services - Coordination of external interfaces and cooperation with colleagues on national and international level - Customer-oriented approach in handling incidents and service requests

• 3 Monate, Juni 2022 - Aug. 2022

  Service Supporter, Direktion Technologie und Inovation (DTI). Extended Support

  Insel Gruppe

• 3 Jahre und 3 Monate, März 2019 - Mai 2022

  Senior Analyst Professional IT Support Second Level

  Marsh McLennan

  - Configure, install, implement, maintain all workstation systems, peripherals, various server systems as well as the network components and global communications - Consulting, processing and solving software and hardware problems - Collaboration in various infrastructure projects - Monitoring and ensuring all IT services - Coordination of external interfaces and cooperation with colleagues on national and international level - Customer-oriented approach in handling incidents and service requests

• 2 Jahre und 7 Monate, Aug. 2016 - Feb. 2019

  Field Technical Spt Rep V

  PIDAS AG – The Customer Care Company (for business & IT services)

  Planning, Implementing, Administering and Installations incl. WAN and LAN of various Computer and Printer systems (HW and SW) at a dedicated Customer.

• 4 Jahre und 8 Monate, 2012 - Aug. 2016

  IT System Engineer

  HPE

  Planning, Implementing, Administering and Installations incl. WAN and LAN of various Computer and Printer systems (HW and SW) at a dedicated Customer.

• 2009 - 2012

  IT Systems Administrator

  HP Schweiz GmbH

  Implementation, Installations and support of the Customer Computer and Printer. Networking (WAN and LAN)

• 2001 - 2009

  Systems Administrator

  EDS

  Planning, Implementing, Administering and Installations incl. WAN and LAN of various Computer and Printer systems (HW and SW) at a dedicated Customer.

• 1988 - 2001

  System Support Engineer

  Swissair / Atraxis

  Implementationen, Installationen und Wartung der Swissair und Reisebüros Computer, Peripherien. Implementation, Installations and support of the Swissair and travel agents Computer and Printer. Networking (WAN and LAN)

• 1986 - 1988

  System Engineer

  GlobuData

  Hardware and Software Implementation, Installations and support.

• 1982 - 1986

  Junior Engineer

  Computerland

  Hardware and Software Implementation, Installations and Support .