Samantha Asare

• Lead Quality Assurance (QA) projects in both agile and waterfall project management methodologies • Conducting user acceptance testing (UAT) with cross-functional business teams to ensure the system is aligned with the vision of the business team • Develop, document and execute functional test cases and other test documentation such as test data, data validation and automated scripts • Responsible for functional, integration, regression and ad-hoc testing in SQL environment

• Provided accurate and professional customer service over the phone and email to clients & financial advisors • Educated and assisted clients, financial advisors and financial advisors’ assistants on segregated funds, mutual funds and other investment products • Communicated effectively with multiple internal departments to solve complex issues for clients and financial advisors • Supported inside sales representatives with product knowledge and administrative processes

• Researched and analyzed a high volume of mutual fund trade requests from clients and financial advisors • Managed the processing of all valid client trade requests in a timely and efficient manner

• Addressed customer inquiries in-person and over the phone regarding health cards, driver’s licenses and other government card issuing services • Produced memos, invoices, emails and other correspondence and assisted with office management • Recognized for strong work ethic, ability to work independently and within a team, and for strong interpersonal, customer service and communication skills