Samir Moutee
Bis 2016, After Sales Engineer - Infiniti Europe, MSX International GmbH, Köln
Düsseldorf, Deutschland
Werdegang
Berufserfahrung von Samir Moutee
Bis heute 8 Jahre und 3 Monate, seit Apr. 2016
After Sales Engineer & Team Leader - Infiniti Europe
MSX International GmbH, Köln
Deputy Team Leader to the Infiniti Technical Support team: - Team assistance to difficult queries - Training and guidance provided to new team members - First level of case escalation - Targets (KPI) and queries dashboard follow-up - Contact window for the team members with the different managers - Team availability management - Weekly Team meetings and communication management
2 Jahre und 4 Monate, Jan. 2014 - Apr. 2016
After Sales Engineer - Infiniti Europe
MSX International GmbH, Köln
Member of the European Infiniti Technical Support team: - Support in French and English dealer queries coming from different countries - Covering the main automotive after sales dealer supports required: Technical, Parts and Warranty - Technical Consulting provided to the manufacturer - Reporting of quality issues on brand new models and customer criticial cases
MSX France Consulting for a Nissan Europe project - Reporting quality issues from Nissan vehicles sold in France/Belgium to the European organisation - Close contact with car dealers, technicians and engineers - Key role in improving the Nissan vehicles quality for European market - Part of a European team spread in different countries in Europe
7 Monate, Jan. 2012 - Juli 2012
After Sales Coordinator
Toyota France
Project activity within the Technical Support team of Toyota France - Analysis of the technical support activity provided by Toyota in France with European guidelines - Establishment and improvement of a new ticket system to optimize the technical support activity - Training provision to techliners and dealers - Regular presentations of the project introduction and evolution to different teams
5 Monate, Aug. 2010 - Dez. 2010
Acoustic Engineer
Renault
- Activity on engine noise and vibration harshness at Renault mechanical engineering center - Work on compressor influence in engine air intake system noise based on an acoustic model - Full engine air intake system designed in acoustic calculation software - Acoustic tests on vehicle with same air intake engine system to compare with model calculation
Ausbildung von Samir Moutee
5 Monate, Aug. 2011 - Dez. 2011
Mechanical Engineering
Université Laval
University Exchange Semester Studies of mechanical sciences in Quebec, CA
2 Jahre und 11 Monate, Sep. 2009 - Juli 2012
Automotive and Mechanical Sciences
ISAT
Powertrain Energy, Electronics and Environment
1 Jahr und 1 Monat, Sep. 2008 - Sep. 2009
Engineering Sciences
Lycée Robert Doisneau, Corbeil-Essonnes
1 Year scientific preparation class for Advanced Technicians to join an Engineering School
2 Jahre und 1 Monat, Sep. 2006 - Sep. 2008
Automotive After Sales
Lycée Gaspard Monge, Savigny-sur-Orge
2 Jahre und 1 Monat, Sep. 2004 - Sep. 2006
Mechanical Sciences - Automotive
Lycée Gaspard Monge, Savigny-sur-Orge
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Deutsch
Gut
Spanisch
Grundlagen