Dipl.-Ing. Sasa Juratovic

Finding new customer values and insights by analyzing vast volume of data Reduced time from initial report and data analysis to customer kick off readiness by 600%. Enabled numerous data pipeline automations from ETL to reports creation and publishing, resulting in increased efficiency. Created anomaly detection system to augment existing signals and telemetry. Evangelized Azure Big Data stack internally.

Helping customers and partners with transition to Skype for Business Online Co-authored Skype Operations Framework (SOF). SOF has been built to help customers and partners with transition to Skype for Business Online, through repeatable and high-quality deployments. Worked with number of our partners, helping them to create and launch to market their own SOF offerings. Data analysis and reporting of partner engagements impact.

Helping customers to have best possible experience when deploying Microsoft Unified Communications stack Acted as an interface between our most strategic customers and feature teams. Created tooling to analyze and report on real time media quality and reliability metrics for Office 365 Dedicated customers. Created OCS 2007 BPA to help customers assess health of their deployments. Recognized internally and externally as SME for MSFT UC technologies. Frequent speaker at numerous internal and external events.

Making customers successful deploying Microsoft technologies Started MMIS consulting business in UK. Created and delivered customer/partner workshops, followed by engagements. Became Exchange Certified Master in Oct 2002, and since then involved in number of high profiled Exchange escalations, designs and implementations. Worked on number of projects in capacity of Lead Messaging Architect. Planned and kicked off LCS 2005 early adopter program, working with customers on deployments.

Technical Readiness Internship Program Trainer – Specialty Microsoft Exchange 2000 Server Delivered Microsoft Exchange 2000 trainings to Microsoft internal audience, as well as Microsoft Partners throughout EMEA region. Provided Q&A during Exchange 2000 courseware development. Implementation lead for LAN/WAN solutions based on Cisco and Microsoft technologies with focus on messaging infrastructure and migration. MOC courses delivery with focus on Exchange 5.5/2000 and Windows 2000.

Responsibilities include consultancy and lead role in creating and implementing LAN/WAN solutions based on Cisco and Microsoft Windows NT technology with focus on messaging infrastructure (Exchange 5.5); managing smaller group of people in order to provide and deliver Microsoft Official Curriculum (MOC) and Cisco courses

As a project leader I was managing smaller group of people in order to design and implement applications based on Internet technologies and Microsoft BackOffice product family. As Microsoft Hotline Engineer I was responsible for technical support and troubleshooting for clusters 1 to 4 of Microsoft products

Responsibilities include technical support and troubleshooting expertise for all UN standard software, providing user support, developing computer setup and configuration for “Office Automation”, installing UN standard software