Selen Veral
Experienced Customer / Community Specialist, ***
İstanbul, Türkei
Werdegang
Berufserfahrung von Selen Veral
Bis heute 6 Jahre und 4 Monate, seit März 2018
Customer Support Specialist
ABB Elektrik Sanayi A.Ş.
1 Jahr und 3 Monate, Juli 2016 - Sep. 2017
Senior Customer Representative
Jeunesse Global
Effectively manage large amounts of incoming calls (skype and/or phone) and emails. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Contact Distributors/Customers with the updates/resolutions. Conduct translation projects from Turkish into English and from English into Turkish as needed.
11 Monate, Feb. 2015 - Dez. 2015
Customer Relations Team Leader
Docplanner.com
Active and effective communication with the customers . Being a liason for all kind of product or service related questions. Lanuch and maintain world class services for our customers. Understand customer needs and translate them to effective solutions. Partner to the Sales team to provide a professional experience to our customers. Lead and coach the Client Success team. Support to the Client Success Manager in all kind of client success process.
2 Jahre, Feb. 2013 - Jan. 2015
Community Manager
Peak Games
3 Monate, Apr. 2012 - Juni 2012
Customer Relations Manager
annelutfen.com
4 Jahre und 3 Monate, Juni 2007 - Aug. 2011
Junior Community Manager
XING Türkiye
4 Monate, Sep. 2006 - Dez. 2006
Gazeteci- Asistan ( Assistant-Journalist)
BizimAvrupa Yayıncılık (Publishing)
Experienced Customer / Community Specialist
***
Ausbildung von Selen Veral
10 Monate, Sep. 2005 - Juni 2006
International Communication
Roskilde University (Denmark)
4 Jahre und 3 Monate, Sep. 2002 - Nov. 2006
İletişim Tasarımı /Communication Design
Beykent Üniversitesi/University
Sprachen
Türkisch
Muttersprache
Englisch
Fließend
Dänisch
Grundlagen
Japanisch
Grundlagen