Serdar Nazlı
Angestellt, Customer Success Manager, SOCRadar Extended Threat Intelligence
Ingolstadt, Deutschland
Über mich
As a Customer Success Manager at SOCRadar, I help customers achieve their secure business goals by providing them with false-positive free, actionable, and contextualized threat intelligence. I conduct periodic user training sessions, transfer new versions and features, and maintain positive customer relations by addressing their feedback and requests. Over eight years of experience in network security and consulting. I have worked with various security products and technologies, such as Cisco, Palo Alto, Check Point, Forcepoint, Symantec, Tufin, Algosec, Rapid7, and gained multiple certifications and skills in proxy, web, email, and data security. I am open to new technologies and always eager to learn and grow.
Werdegang
Berufserfahrung von Serdar Nazlı
Bis heute 1 Jahr, seit Juli 2023
Customer Success Manager
SOCRadar Extended Threat Intelligence
Helping customer achieve their secure business goals. Conducted periodic user training sessions to support customer understanding and platform feature utilization Transfer new versions and features to customers so that customers can get maximum benefits in terms of cybersecurity Analyzed customer data to identify trends and develop strategies to improve customer success metrics Collaborated with sales and product teams to address customer secure success objectives
11 Monate, Sep. 2022 - Juli 2023
IT Security Consultant | Presales Engineer
Itway Spa
•Collect client requirements and perform technical presentations •Present new technologies, products, and services to clients and to business partners •Checking RFP document •Identified sales opportunities by assessing the environment and devising and implementing a winning strategy. •Helped design and architect solutions that meet and exceed customer's expectations •Coordinated with 3rd stakeholders to draft multi-provider bids and proposals. •Attend vendor training and pass all required certifications
1 Jahr und 1 Monat, Sep. 2021 - Sep. 2022
IT Security Consultant
KoçSistem
3 Jahre und 4 Monate, Juni 2018 - Sep. 2021
IT Security Senior Engineer
KoçSistem
1 Jahr und 8 Monate, Juni 2016 - Jan. 2018
IT Security Specialist
KoçSistem
-Providing technical advice to customers on all aspects of the installation, both before and after the sale -T-shooting various customer's network security issues and joining live t-shooting conference calls to isolate, analyze and effectively solve network problems -Security solutions deployment planning, implementations and plan the migration -Reviews security requirements and systems to ensure they comply with established standards -Research and POC’s for the next-gen of innovative security solutions
1 Jahr und 11 Monate, Aug. 2014 - Juni 2016
Information Security Specialist
Infonet
- Giving technical support for the network security products which are distributed by Infonet, mainly for Websense(Forcepoint), Checkpoint, Tufin and Trend Micro products - Positioning, installation and configuration of the products on customer site - Giving technical support via telephone, e-mail or on-site - Establishing communication between the customer and the product vendors - Research and POC’s for Tufin and Trend Micro products - Analyzing firewall rule base and optimization
Ausbildung von Serdar Nazlı
1 Jahr und 10 Monate, Sep. 2013 - Juni 2015
Computer Programming
Celal Bayar University
4 Jahre und 5 Monate, Feb. 2010 - Juni 2014
Informatik
Vienna University of Technology
Unfinished Bachelor Degree
Sprachen
Englisch
Fließend
Deutsch
Gut
Türkisch
Muttersprache