Shyam Ganesh Kandasamy
Angestellt, Solutions engineer, Geotab
München, Deutschland
Werdegang
Berufserfahrung von Shyam Ganesh Kandasamy
Digital Product Management Project Management Connected Cars Service Lead Management Process Management Mobile Application Development Agile development
1 Jahr und 1 Monat, Juli 2018 - Juli 2019
Service Engineer
KTM, India
Area service manager: Product failure analysis and reporting Developing new tools and processes to improve service quality Managing Product Quality in the Market Improving dealer profitability Dealer audits and Score monitoring Improving the dealer process through training Heading Customer meets Identifying new business areas for dealers Feedback for Product improvements Total Productive Maintenance (TPM) Identifying and eliminating service process failures Kaizen Technical Reporting
2 Jahre, Juni 2016 - Mai 2018
Area Service Manager
Royal Enfield
Designing processes to ensure Service Quality Ensuring Dealer Profitability Customer Support (CRM) Developing new business areas Reduction of the service cost and duration Managing Customer Satisfaction Supporting Sales Evaluating existing dealers and new network expansion Ensuring product quality Forecasting and maintaining spare stock in the market Holding customer meetings Product launch support Managing CSI (Customer Satisfaction Index)
Ausbildung von Shyam Ganesh Kandasamy
2 Jahre und 1 Monat, Aug. 2019 - Aug. 2021
Technical Management
Hochschule Emden / Leer
Business Management Controlling Innovation Management Applied Statistics Marketing Communication and Culture Energy Engineering Production Systems Quality Management
Sprachen
Deutsch
Fließend
Englisch
Muttersprache
Tamil
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Hindi
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Malayalam
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