Silas Gisdol

UserZoom’s combination of software, services, and participant sourcing capabilities empower the best brands around the world to get the user experience insights they need to create great experiences. Our all-in-one solution enables any enterprise business to scale their UX research independently of the size of their team, level of experience, or expertise.

-Responsible for guests receiving a great hotel experience - Upselling and maximizing revenue; In January 2019, I personally was responsible for 60% of the overall upsell target - Multiple times upseller of the month - Resolved guest complaints and ensured a high level of guest satisfaction - Welcoming guests to the hotel and make them feel coming home - Checking reservation details and updating guest profiles - Promoting hotel outlets and services at all times

-Established and Implemented new acquisition strategies for clients by analysing and comparing them. All findings were presented in a report and power point presentation to the Director of Sales. - Increased leadership skills by briefing the design team for the design / layout of newsletters - Team player – brain storming and preparing ideas for a marketing pitch which potentially will lead to new business

- Demonstrated very good analytical skills by creating detailed reports - Assisted the marketing department by establishing new marketing strategies for players - Business Development: Analysing and scouting the performance of football players and managers - Creating and updating manager and player profiles - Customer Service: Welcoming and looking after guests in the Emirates Stadium - Took care of player enquiries - main players of the agency are Mesut Özil (Arsenal) and Ikay Gündogan (Man City)

Experienced working in different department which included Purchasing, Front Desk, Sales, Events and Accounting. Some of the tasks and achievements are highlighted below: - Showed efficient leadership skills when taking on the role as Assistant Purchasing Manager, managed and coordinated up to five people - In addition, was responsible for sourcing equipment, goods and services and managing vendors - Demonstrated very good sales skills when meeting with clients for the Events department