Simona Dunne
Angestellt, Contact Centre Supervisor, Goldstar Ltd
Dundalk, Irland
Werdegang
Berufserfahrung von Simona Dunne
Bis heute 8 Jahre und 4 Monate, seit März 2016
Contact Centre Supervisor
Goldstar Ltd
• Co-ordination of recruitment & training of a high number of multi lingual agents • Consistently Meet & exceed departmental goals & targets • Supervise a team of up to 30 Agents • In charge of supervising the Sales team • Set up & implemented tests to increase revenue in areas where there was data available • Worked on customer service department to cover supervisor annual leave, maintained service levels & general admin for the department
6 Monate, Okt. 2019 - März 2020
Maternity Leave
----
2 Jahre und 3 Monate, Jan. 2014 - März 2016
Office Supervisor
ALDI
4 Jahre und 6 Monate, Aug. 2009 - Jan. 2014
Customer Service Supervisor
Primark
Ausbildung von Simona Dunne
2018 - 2019
Front Line Management
Irish Management Institute
This Certificate is an ideal foundation for those in a supervisory position that want to improve in their career. Main contents are: Leadership and Communication, Business Management, Legal and Regulatory Framework.
Sprachen
Englisch
Muttersprache
Italienisch
Gut
Spanisch
Grundlagen