Slawomir Wielhorski

SFDC development for corporate client • Technical design and documentation of new requirements • Programmatic development (Apex, Visualforce, CSS) of new functionalities • Apex unit testing of new code • Business logic integration with external applications (REST API, SOAP API) • Custom declarative development • Identification of bugs and post-implementation support

SFDC implementation for SME and corporate clients (4 projects) • Implementation of Service Cloud (Console, Live Chat), Communities and Knowledge • Data migration/reconciliation • Design, testing and configuration • Custom declarative development • Face-to-face meetings with clients to discuss requirements/deliver training • Technical documentation

• HR/Technical support for active and former Coca-Cola employees both in English and Spanish (use of SFDC Service Cloud Console from the perspective of the Agent). • Delegated administrative permissions in SFDC: - Recommendations for SFDC technical enhancements based on business needs - Creation and maintenance of EMEA SFDC Reports and Dashboards - Data Analysis & Reporting - Programming in Excel (Macros) - Excel (VBA) – reporting automation

Acting Team Leader, combining duties of manager and recruiter, covering recruitment in Southern Europe countries: Spain, France, Italy, Turkey. • Responsible for a running team of 6-7 team members at different times. • Day-to-day task allocation to team members. • Monitoring service delivery to client in-country teams, measured by output. • Communication with the client on a daily basis, solving delivery problems and ensuring continuous improvement. • Training and coaching of team members.

- Introduction to Programming in Java - Programming Applications (advanced Java concepts) - Relational Database Design - Programming in Relational Databases (advanced SQL concepts) - Creating .NET Applications - Information Systems Design - Data Warehousing

European Union