Srimanigandan Vinayagasundaram

Provided L1 and L2 support to UK clients for Remedy ITSP tool inident,change and problem modules.Grew upto the level of SME for the L1 and L2 teams there by providing training and induction to new members joining the team. (2008-2009)Assisted in designing, development and implementation of BMC Remedy packages ,related solutions Provided inputs to the upgrade team with details from users and current system(report of user data,report of incidents,group details and their functions).Handled 24/7 on-call.