Stefan Künzler
Angestellt, Head Managed Services Transformation & Transition, Alcatel-Lucent
Pfaeffikon SZ, Schweiz
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Berufserfahrung von Stefan Künzler
Bis heute 11 Jahre, seit Juli 2013
Head Managed Services Transformation & Transition
Alcatel-Lucent
Setup, implement, transform and reverse transfer Managed Services Operations through best in class Project Management. Ensure full benefit realisation of any transformation project.
7 Monate, Jan. 2013 - Juli 2013
Global Head of E2E Service Assurance Management (Managed Services)
Alcatel-Lucent
1 Jahr und 2 Monate, Nov. 2011 - Dez. 2012
EMEA Delivery Leader for Network Operations / End-to-End Service Assurance
Alcatel-Lucent
Leading the end-to-end Service Assurance for all Managed Services projects in EMEA including E-Plus (Germany), Vodafone (Qatar), Orange (Austria), Sunrise and Orange (Switzerland), BT Winston (worldwide), Vivacom (Bulgaria), Mobily (KSA) and others. Accountable for the network- and service performance / operations (fixed&mobile) towards the customers including the SLA/KPI.
1 Jahr und 11 Monate, Feb. 2011 - Dez. 2012
Head of Service Assurance
Alcatel-Lucent
Lead the end-to-end Service Assurance (Managed Services) of Sunrise (fixed&mobile) and Orange Switzerland (mobile) networks. Accountability for the network- and service performance / operations towards the customers including monitoring- and surveillance, platform and service availability, incident-, problem- and change management, preventive maintenance, continuous improvement and performance- and SLA/KPI management.
5 Monate, Sep. 2010 - Jan. 2011
Senior HR Business Partner
Alcatel-Lucent
1 Jahr und 7 Monate, Feb. 2009 - Aug. 2010
Project Manager - HR Manager
MERTEC Technology Group
Commercial Project Manager; Manager Human Resouces; Legal
2001 - 2009
Programme Manager
UBS AG
Product Manager Corporate Employee Financial Services; Chief of Staff - Business Manager; Project Manager Intermediaries; Head of Talent Management; Programme Manager UBS Poland Service Centre
1999 - 2001
Programme Manager
Credit Suisse Group
Programme Manager Central Infrastructure US-GAAP Project
1991 - 1999
Project Manager
UBS AG
Project Manager
1987 - 1991
Apprentice
Sulzer Rüti AG
Apprentice as Designer of Machines
Ausbildung von Stefan Künzler
2006 - 2006
Senior Leadership Development Programme
UBS internal
2005 - 2005
Humen Resources
RBL Group, Ann Arbor, Michigan US
2002 - 2003
Business Engineering
University of St. Gall
1995 - 1999
Business Administration
University of Applied Sciences Zurich
various trainings
Alcatel-Lucent University
Sprachen
Englisch
Fließend
Deutsch
Muttersprache