Stella Ziyan Zhang
Angestellt, Consultant Digital Streaming, The Nielsen Company Germany
Bis 2017, Kultur-Sprache-Medien, Europa-Universität Flensburg
Hamburg, Deutschland
Werdegang
Berufserfahrung von Stella Ziyan Zhang
Bis heute 2 Jahre und 1 Monat, seit Juni 2022
Consultant Digital Streaming
The Nielsen Company Germany• Established the company’s initial Account Management in Asia • Consistently overachieved quarterly existing client revenue targets • Developed and led the onboarding training of new colleagues, the client retention cycle and CRM tools • Plan strategies to improve client satisfaction, proactively contacting clients daily through phone calls or emails • Help major clients work with our products more effectively, listen to and act on their feedback, and assist with their contract renewal negotiation
• Presented Statista to potential customers in the APAC region • Assisted in the conversion of 5 clients from unpaid memberships to paid memberships through close coordination with the sales team • Drove lead generation through online channels, e.g. WeChat, Weibo • Attended and represented Statista at fairs, exhibitions, trade shows, etc. • Increased brand awareness through marketing campaigns
6 Monate, März 2017 - Aug. 2017
Client Associate
Mussenbrock & Wang GmbH
• Communicating between clients and marketing team • Customer satisfaction and sales acquisition • Quality management of CRM System
6 Monate, Sep. 2016 - Feb. 2017
Marketing Assistant
Mussenbrock & Wang GmbH
• End to end management of the communication strategy for the company’s social media platforms • Social media content management; planning and implementation of social media marketing campaigns • Responsible for developing several marketing strategies which are now used at the company's external events
1 Jahr und 6 Monate, Feb. 2015 - Juli 2016
International Student Ambassador
Europa-Universität Flensburg
• Creating, designing , and giving presentations for international students, focusing on German culture • Planned over 20 activities for international students on behalf of the university • Provided fluent English and German support for international students adapting to life in Germany
2 Monate, Aug. 2014 - Sep. 2014
Customer Communication Associate
Chiropractic First Group, LTD.
• Introduced and explained the chiropractic process to customers and potential partners • Communicated with customers to help satisfy their needs and match them up with the appropriate chiropractors • Translated between English and Chinese between clients and senior staff, working as an interpreter and representative • Represented the company multilingually at the front-of-house
11 Monate, Sep. 2013 - Juli 2014
Marketing Assistant
Shanghai STM International Travel Service CORP., LTD.
• Designed company promotionals for existing and upcoming products • Assisted in the creation of travel plans for Chinese nationals visiting Europe • Promoted travel packages and communicated with clients to find the best travel package for them
Ausbildung von Stella Ziyan Zhang
3 Jahre und 1 Monat, Okt. 2014 - Okt. 2017
Kultur-Sprache-Medien
Europa-Universität Flensburg
Marketing, Medien, BWL
11 Monate, Sep. 2012 - Juli 2013
Leisure and Tourism Management
Fachhochschule Stralsund
Marketing
3 Jahre und 11 Monate, Sep. 2010 - Juli 2014
German as a foreign language
Xianda College of Shanghai International Studies University
Sprachen
Chinesisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend