Stephanie Inter

> Reviewing & monitoring work performance of all agents against agreed KPI’s > Team Motivation & Development > 1:1 monthly meetings with each advisor, ensuring objectives are continuously reviewed > recruitment of new staff > Identifying areas of the business where improvements can be made > Handling escalated customer issues > Taking ownership of complex enquiries and supporting the team during peak times with incoming calls/emails/live chat

• Responsible for supervising the Men’s Shoe Business • Driving team performance and reviewing relevant KPI’s • Identifying areas of the business where improvements can be made • Training of new staff & identifying training requirements of existing staff • After Sales service and handling escalated customer issues • Stock organisation and stock take • Opening and closing the shop floor premises

> greet, serve and advise clients > creating and updating client files and developing a client book > ensure store visual marchandising standards are set and maintained > review sales frequently and take action to maximize sales

> Inbound Calls & Email - customer advise, working with stores, arrange reservations > E-commerce - taking orders, shipping follow-up > complaint handling

>Leadership and Team Development >Mastery of common business software (Word/Excel Expert, Power Point, Outlook) > Principle of effective HR > Book-keeping

I successfully completed by apprenticeship in a Four Star Hotel in Germany. My main area of expertise was Housekeeping, Food & Beverage, Front of House and assisting the Hotel Director.