Svetlana Guljajeva

- requirements specification, system analysis - project management, analysis and development - strategic and operational planning of clients' developments - multiple clients' management and support

1. Building and managing multinational cross-border team (10 subordinates) : both day-to-day and strategic. 2. Implementation and Software Quality processes management. 3. Working out and implementing the ITIL Release Process within the bank IT, participated in Change and Service Management Processes Improvements.

1. Implementation of IT solutions within the ITSM framework. Code review, installations planning, configuration instructions, installations supervision and troubleshooting. 2. Responsible for delivery of a Tele-banking Windows/Unix client/server application (PL/SQL, Oracle, C++) developed by outsource partners : building, deployment, defects management, partners coordination, system analysis and development (C++).

=> Main tasks : 1. Technical representation of the company in Open Mobile Alliance - worldwide organization developing standards for mobile devices. Data Synchronization working group. 2. Research of synchronization interoperability problems on the basis of solutions being developed in the company (vCard, iCal protocols). 3. Design and development of company documentation storage in MS SharePoint 2003. => Achievements : 1. Created SyncML protocol’s “Suspend and resume” feature.

Programming System Analysis Database Systems Design