Szu-Yi huang

• Customer Focus: Consistently delivers on commitments to customers. Strives to improve customer experiences • Relationship Building & Collaboration: Builds effective business relationships and able to communicate with business partners at all levels • Problem resolving: Escalate issues appropriately to ensure prompt resolution • Drive for Results: Takes ownership of important issues; Seeks out and uses diverse inputs and contributes to ensure quality outcomes

• Commercial: Analyzed market trends; Provided regular and structured reports on performance to the board of directors; Developed commercial relationships with key customers and partners • Data integrity & Reporting: Monitored the accuracy of the system updates by the origins (KPIs) and implemented corrective action as and when needed • Problem resolving: Proposed and implemented continuous improvement and streamline when possible

*Supported Team Leader to lead, manage a team: provided Team Leader with supports by acting as first level of escalation; ensure customer’s queries were responded; supervised & supported other team members with the day-to-day operations as and when needed *Monitored performance against KPIs; Improved & implemented new supply chain procedures where applicable *Data integrity & Issue investigation: ensure that data integrity issues were investigated and resolved ASAP

• Offered customers one stop shopping service, from quotation, booking, arranging delivery, collection, invoicing till container booking, loading, documentation, customs clearance & destination collaboration • Dealt with customers’ problems, complaints & any unexpected issues

*In charge of both internal and APEC market with different types of products • Dealt with domestic and foreign clients’ affairs, such as quotations, orders (samples), shipping documents, payments, stock control • Solved clients’ problems and strengthened excellent customer relationship • Collaborated with team members to deal with issues, product research and development