Thorsten Nicklaus
Bis 2011, Technical Support Analyst, BMC
Dublin, Irland
Werdegang
Berufserfahrung von Thorsten Nicklaus
- VMWare Cloud vSphere 5 - Team Lead - Project Management
- BMC Service Request Management - BMC Incident Management - BMC Problem Management - Technical Writing (knowledge base article) - ITIL - Customer Support - Escalation Management - Technical Support L2 & L3 - ARs (Remedy) Administrator - DBMS (Disaster-) Recovery & Backup
3 Jahre und 1 Monat, Juli 2007 - Juli 2010
Partner Support Advocat
BMC Softwear Ireland
- Vendor Management - Performance Reporting - Team Lead
9 Monate, Juni 2005 - Feb. 2006
Team Lead
Client Logic – Colt Campaign
- Team Lead - Customer Support - Telco Technologies
Ausbildung von Thorsten Nicklaus
10 Monate, Sep. 2011 - Juni 2012
Bachelor of Sience in Computing
Dundalk Institute of Technology
2 Jahre und 9 Monate, Sep. 2007 - Mai 2010
Information Systems & Technologie
Dublin Institue of Technologie
Governance and Compliance Best Practice
Sprachen
Englisch
Fließend
Deutsch
Muttersprache