Tiago Siebler

• Worldwide escalation point for urgent and/or complex issues with SDK involvement. • Provide worldwide support and guidance for development with all areas of the SDK. • Collaborate with Product Development and QA teams to advocate for enhanced functionality and solutions to code level defects. • Create and revise customer facing technical documentation, particularly SDK related. • Developed, presented and implemented training materials on multiple topics related to the SDK.

• Fully MicroStrategy certified (MCD & MCE). • Provided complex and challenging support for the entire MicroStrategy Business intelligence product suite. • Managed customer escalations by identifying customer requirements and collaborating with internal teams to resolve issues. • Provided front-line support in English and German.