Ulrike Hamann
Bis 2014, Account Protection Specialist Authorizations Germany & Austria, American Express
Brighton, Vereinigtes Königreich
Werdegang
Berufserfahrung von Ulrike Hamann
3 Jahre und 4 Monate, Juli 2011 - Okt. 2014
Account Protection Specialist Authorizations Germany & Austria
American Express• Handle incoming authorizations requests guided by existing international authorizations policies and procedures • Ability to detect and minimize credit and fraud risk whilst enabling spend at the same time • Liaise with overseas servicing centres on authorisations requests and customer enquiries • Answering inbound calls from card members to verify potentially fraudulent transactions on their accounts • Monitoring the automated fraud screening application
7 Monate, Jan. 2010 - Juli 2010
Kauffrau im Einzelhandel
Vodafone
• Advised customers both on a one-to-one basis and over telephone on mobile, landline and internet broadband contracts. Sold contracts and dealt with enquiries and complaints to a satisfactory conclusion • Assisted and initiated on the layout of the branch including placement of product and ensured that new initiatives were prominently on display • Controlled stock and ensured the correct stock was both incoming/outgoing • Used the company’s computer systems to ensure payment, stock control and customer
2 Jahre und 6 Monate, Aug. 2007 - Jan. 2010
Ausbildung zur Kauffrau im Einzelhandel
Vodafone
• Advised customers both on a one-to-one basis and over telephone on mobile, landline and internet broadband contracts. Sold contracts and dealt with enquiries and complaints to a satisfactory conclusion • Assisted and initiated on the layout of the branch including placement of product and ensured that new initiatives were prominently on display • Controlled stock and ensured the correct stock was both incoming/outgoing • Used the company’s computer systems to ensure payment, stock control and customer
Ausbildung von Ulrike Hamann
2 Jahre und 6 Monate, Aug. 2007 - Jan. 2010
Reinhard Mohn Berufskolleg (Professional School)
5 Monate, Sep. 2006 - Jan. 2007
EMS Berufskolleg (Professional School)
3 Jahre, Aug. 2003 - Juli 2006
Carl Friedrich Grabow Gesamtschule (Higher Technical College)
Sprachen
Englisch
Fließend
Deutsch
Muttersprache