Umit Cakar

An IT systems consultant role that includes project delivery as well as service delivery roles with a focus on service delivery. • Delivered projects with differing technologies and high level of integration among these technologies in order to enable both technical and commercial feasibility. • Manage between concurrent project work alongside service delivery to non-project customers. • Support Microsoft office packages and non-Microsoft packages

An IT systems consultant role focussing on periods of projects and periods of full time service in a large enterprise environment. • IT consulting services to clients • IT solutions for clients • Development of Financial reports Using SQL Projects delivered: Project – Developed Custom Utilities for Accounting Systems (INDIGO TELECOM) Developed Custom Utility for Accounting Systems (GENIE INDUSTRIES) Project – Multi-Format Solution for Distributed Multimedia Trans-Coding

Consultancy – full-time support for large enterprise (TEREX) • First point of call for IT Help Desk and telephone support • Resolve computer issues; predominantly Dell hardware • Maintain Hardware register • Perform daily File Server Backup • Administer Active Directory (AD) and basic Microsoft Exchange (MSE) • Administer Microsoft Server 2008 and 2012

Began as a primitive 2 user IT environment to grow in to 8 to 10 user environment with a multi storey office. As the IT officer in a moderate warehouse a brand new network was devised that allowed the staff to cooperate effectively and increase operational efficiency. • Improve operational workflows • Desktop Administration • Implement simple network services • Network troubleshooting and resolution

Deliver outstanding customer service in a non-supervised and ensure customer satisfaction to go above and beyond in providing excellence in service. • Had access to secure premises, with keys and passwords Resume and cease trading on behalf of premise owners • Unsupervised environment trusted to secure premises after job complete

Deliver outstanding customer service in a new startup retail presence to ensure customer satisfaction and repeat customer patronage. • Trusted to handle cash transactions • Resume and cease trading on behalf of premise owners • Exercise excellent communication for customer interaction

Support role responsible for maintence, diagnosis and resolution of customer concerns both on site and remotely via telephone • Hardware maintenance and troubleshooting of PCs • DNS Maintenance on dial-up gateway • Client relations / Direct Customer Support • Trusted with cash payments from customers