Véronique Ma
Angestellt, Director Customer Support, FARO Europe GmbH & Co. KG
Stuttgart, Deutschland
Werdegang
Berufserfahrung von Véronique Ma
5 Jahre und 11 Monate, Mai 2015 - März 2021
Manager Customer Service Hotline
FARO Europe GmbH & Co. KG5 Jahre und 2 Monate, Apr. 2010 - Mai 2015
Lead customer service administration EMEA
FARO Europe GmbH & Co. KG- Plan, develop and implement after sales strategy and method which increase the customer service revenue (+80% in 4 years) - Keep the balance between customer satisfaction and profit - Coordination between technical support and repair workshop
- 2nd to 3rd level technical support with focus on laser technology (laser tracker and laser scanner e.g Focus3d) - Key account support
1 Jahr und 9 Monate, Sep. 2004 - Mai 2006
Technical sales representative
MIHB
- French company specialized in 2k and 3k plastic molded parts mainly for the automobile industry - Located in stuttgart to develop the german market - Customer acquisition and key account follow-up
Ausbildung von Véronique Ma
6 Monate, Sep. 2002 - Feb. 2003
International marketing
Export-Akademie Reutlingen
MBA international Marketing - 3rd semester
2 Jahre und 7 Monate, Sep. 2001 - März 2004
Marketing/international sales
ESIDEC
10 Monate, Sep. 2000 - Juni 2001
Mechanical engineering
I.U.T de tarbes
2 Jahre und 11 Monate, Sep. 1997 - Juli 2000
Mechanical engineering
Ecole nationale d'Ingénieurs de Tarbes
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Deutsch
Fließend