Viktoria Nesterenko

- International customer service management, pre-sale & after-sale consultancy, complaint management - Processing orders in collaboration with Japanese administration management - Dealing with Japanese and international shipping companies - Editing of invoices and preparation of export documents - Content Manager at Lisuto.com - Translation to/from EN/JP/DE/FR - Marketplace research and analysis - Database analysis, editing and maintenance - Editing of online content, quality control and bug report

- Head of Customer Service Management, customer consultancy, complaint management - Dealing with Japanese online shop websites - Editing of product and shipping invoices - Adding new products, writing item descriptions, and picture editing in ecommerce system - Managing social media representation - Editing and maintaining of online support center

- Sales supervision for several branches of a German retail company - Customer service management, including complaint handling - Administration and control of accounting documents - Local implementation of regional marketing initiatives - Organization and maintenance of stock and goods receipt and consignment - Retail products display in accordance with visual marchandising guidelines - Retail outlet accounting

- Writing daily news and articles for German online lifestyle magazine for women - Picture research and editing - Search engine optimization and maintenance of the reader/user forum - Support of the production and marketing team

- Administration and foreign language correspondence for the EU headquarters of the largest producer of Japanese seasonings - Management of communication with Europe-wide client network - Interpreting, translating and proofreading from JP to DE/EN/FR - Accounting of client payments, travel and other business expenses - Control and transfer of shipping documents between sales team and forwarding agents - Sales team & trade fair support - Research on legal issues, shipping procedures, staff recruitment

Vocational distance learning course

Student Exchange Program

Cultural Studies and Social Studies