Vina Sarna

More than a decade of Customer Excellence, Operations and Leadership Training & Development experience for ALL levels in an organization. Ensuring strategic alignment of the training department with business goals. Have done everything from employee, customer & partner onboarding to skills & career development, setting up an end-to-end quality assurance framework with quantifiable outcomes to support performance & talent management for sales and customer success roles. Passionate about building knowledge in people through developing training, managing LMS, evaluating training impacts, and collaborating with business leaders to ensure processes and policies drive a powerful and excellent customer experience. A certified COPC Customer Operations Performance Center (CX) Standard Auditor, I ensure every process, content, and deliverable are connected to your organization's objective and goals. I have a proven track record of converting L&D from a cost centre to a profit centre. Ask me how!