Vincent van Huizen
Angestellt, Solutions Architect - Dynamics 365, Eneco
The Hague, Niederlande
Über mich
CX Architect - Trusted Advisor - Make every customer interaction matter. Roadmapping towards target Architecture. Across capabilities, Vendor agnostic for Customer Experience Technology.
Werdegang
Berufserfahrung von Vincent van Huizen
Bis heute 3 Jahre, seit Juli 2021
Solutions Architect - Dynamics 365
Eneco
Responsible for end-to-end solution around the implementation of Dynamics 365 to support the Marketing, Sales and Customer care processes.
Different projects in the role as Lead consultant, Solution Architect, CRM consultant and Business Analyst. Clients: - Liberty Global, EnterCard, IKEA
11 Monate, Nov. 2020 - Sep. 2021
Salesforce Architect
CESI spa
Digital Transformation, Responsible for Salesforce CRM, CPQ, QUIP (Salesforce Anywhere), Conga, Customer Portal, global implementation with integration in existing landscape in the role as Salesforce architect.
2 Jahre und 1 Monat, Jan. 2019 - Jan. 2021
Salesforce Business Analyst
Liquigas
Global Salesforce Sales Cloud implementation, responsible for business gathering requirements, user acceptance testing and conducting train the trainer session in Italy. Supporting the product owner in developing a business relevant end to end solution, integrated in the it landscape and the project and change manager with the adoption of the solution in the organisation.
7 Monate, Aug. 2019 - Feb. 2020
Solutions Architect Dynamics 365
Dutch Legal Aid Board
Responsible for the solution architecture from governance perspective in developing the CRM application in Microsoft Dynamics CRM, integrated with Dell Boomi, Sharepoint, Mendix and Berkeley Bridge.Responsible for the solution architecture from governance perspective in developing the CRM application in Microsoft Dynamics CRM, integrated with Dell Boomi, Sharepoint, Mendix and Berkeley Bridge. Skills: Microsoft Dynamics 365
Salesforce Service Cloud implementation integrated with e-commerce, Technical lead for Salesforce Service Cloud implementation with integration to e.a. Magento, AEM, eCommerce and back-office for FreeStyle Libre Glucose Monitoring Sensor product support. eCommerce project with Capgemini
3 Monate, Dez. 2017 - Feb. 2018
Lead Consultant Salesforce Field Service
FUJIFILM Medical Europe
FUJIFILM MEDICAL EUROPE, Service Cloud solution architecture, European Salesforce Field Service Lightning implementation with integration to SAP.
8 Monate, Juni 2017 - Jan. 2018
Salesforce Service Cloud implementation management
Wolters Kluwer Tax & Accounting US
Develop and Roll-out the B2B Salesforce Service Cloud functionalities as knowledge, Communities, cloud Field service, Case management in the EU organisation connected to the Sales process In project management role leading the implementation for the Italian and Belgium organisation.
10 Monate, Juni 2016 - März 2017
Solution architect
Siemens Healthcare USA
9 Monate, Mai 2016 - Jan. 2017
Managing Project Solutions Architecture Multichannel Contact Management
IKEA Group
architectural ownership of the delivery of the Multichannel Contact Management solution globally. Integrating with 23 countries Oracle Service Cloud implementation Oracle Marketing Cloud - Initiate alignment between different involved domains from the enterprise landscape for the design, build and implementation of the global multi-channel customer support center solution. -Manage and deliver System design, Non-functional requirements , security, privacy, multi-country, integrations.
2 Jahre und 9 Monate, Okt. 2013 - Juni 2016
CRM lead European implementation
DAIICHI SANKYO EUROPE GmbHArchitectual lead Pan European Life Science CRM implementation - CRM Strategy definition - CRM Vendor selection - IQVIA - Cegedim - CRM Advisory - Multi Channel Marketing, Closed Loop Marketing (MCLM) - Master Data Mangement (MDM) - Integration - Post Go-Live support setup *Certified Admin
4 Monate, Mai 2013 - Aug. 2013
Solution Architect Online
Liberty Global
Solution architect
9 Monate, Okt. 2012 - Juni 2013
Lead Consultant B2C: All-Channel Experience Solution
Capgemini Group
Lead efforts on retail domain and industry solutions for developing Oracle All Channel Experience Solution based on ATG, Endeca and RightNow within Consumer Products, Retail and Distribution (CPRD) Sector. - Map business scenarios and KPIs in retail sector to leading CRM and BI environments - Manage design and development of reusables, accelarators and enablers across retail accounts
Deep knowledge of configuration across RightNow CX Solutions. Responsible for implementation and development of a fully fledged ecommerce web application having all standard Business-to-Customer commerce features. • Integration of RightNow with external systems. • Customization in RightNow for transaction, social media integration, workspaces, business rules, surveys, marketing automation
2 Monate, Juni 2012 - Juli 2012
SalesForce.com Consultant
Bosal
Implementation of a POC with SalesForce.com supporting the Order-2-Cash process using partner solutions from the AppExchange. Requirements from the client BOSAL, Belgiuml made it necessary to add additional functionality to SalesForce.
4 Monate, März 2012 - Juni 2012
Siebel Consultant
EnterCard
Siebel CRM & Siebel Loyalty migration for Creditcard company Entercard in Nordics, responsible for the analysis and estimate transition of Siebel.
3 Jahre und 7 Monate, Juli 2008 - Jan. 2012
Lead Consultant Oracle Siebel Marketing & OBIEE | Global IT & Marketing
Capgemini Group
Multi-channel campaign Management. Global Siebel Marketing & Marketing Analytics implementation. Work together with different communities and levels within the organisation, (IT, Marketing, Sales). Involving different countries and BU's. Managed the development and realisation with the off-shore team in India. In Bangalore to work with application and analytics team, to monitor and guide. Training 100+ Marketing professionals worldwide.
7 Monate, Okt. 2007 - Apr. 2008
implementation consultant Microsoft Dynamics CRM
Schering-Plough
International implementation in Italy of Microsoft Dynamics for the salesforce of Intervet. As part of the global roll-out, responsible for the implementation, change requests, training, data-migration and preparing the organization of Intervet Italia in Milan.
4 Monate, Sep. 2007 - Dez. 2007
Business Analyst Siebel CRM, Marketing and Analytics
Capgemini Group
Responsible for business requirements, functional design, reporting with Siebel analytics, defining and implementing workflow, scorecards and dashboards. Working together with India, France and Germany.
5 Monate, Jan. 2007 - Mai 2007
Microsoft Dynamics CRM Consultant
VvAA
Responsible to Analyze the information-flow of the applications as preparation on the configuration and implementation of Microsoft Dynamics. Further configuration and handling change requests for Dynamics CRM
Ausbildung von Vincent van Huizen
The Hague University
Sprachen
Englisch
Fließend
Niederländisch
Muttersprache
Italienisch
Gut
Deutsch
Gut
Französisch
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