Wolfgang Bench

+ Team management of freelancers & external moderators in 12 mobile & browser games + Rectruitment, training, coordination, management and Quality Assurance of external teams + VIP Client Support, daily monitoring of ticket response times and forum/chat activities + Daily analysis of game communities in coordination with Game Teams & Community Managers + Quality control of customer service in cooperation with the Payment Support

+ Stepped in as the interim Community Manager for our game Drakensang Online + Managed and implemented Community Management roadmap + Organized Social Media and Game Events + Gathered all Community data and reported to the Game Management Team

+ Organized and managed all Public Relations activities + Conceptualized Marketing and Sales strategies + Assisted the creation of a new Corporate Identity + Created new content for the company website

+ Creation of Sales-Leads for the Key Account + Mentoring of acquired customers + Research and creation of SEO-articles

+ Conduct market analysis surrounding possibilities for exporting perishable goods to Ghana, Nigeria and Cameroun + Identified local traders and sellers + Analysed challenges related to logistics and sales + Negotiated prices and delivery conditions with sellers, ocean carriers and producers

+ Coordinated WEC’s “Greening the Supply Chain” initiatives with multinational companies + Created and maintained communication systems and logistics networks with WEC´s member companies + Co-organized business roundtables for high-ranking officers of Fortune 500 firms + Managed all research duties related to competitive benchmarking, stakeholder environmental and economic policies, and sustainability trends

+ Authored a European Union-commissioned report about the flow of refugees and illegal immigrants from Western Africa towards Spain + Analyzed and characterized problems and challenges for Spain and the European Union concerning the political, social and economic dimensions of these migration patterns + Reorganized the official website according to an internal Content-Management-System + Wrote speeches for the Consul + Analyzed political events with relevance to German foreign policy

+ Master’s Thesis: “Energy Security in a Multipolar World Order” + Analysed the consequences of fossil-fuel scarcities for the international order and economies + International Business Analysis + International Business Law + International Relations + International Project Management

+ Bachelor’s Thesis: "Time for Europe? The European Union and its Citizens in View of the Financial Crisis and Elections to the European Parliament in 2009” + Latin America and its Energy Resources in the Sphere of International Relations and Politics + Media and Communications