Yasmine Hennig
Angestellt, Customer Service Agent, Aviation Services Network GmbH
Bis 2022, Rushford Buisness School
Berlin, Deutschland
Werdegang
Berufserfahrung von Yasmine Hennig
- Cabin manager of a team of up to 4 crew members and 3 flight deck crew - In charge of the customer experience and loyalty - Responsible for guiding, coaching and motivating the team - Ensuring that safety standards and customers satisfaction are met and exceeded. - Increasing revenue and minimising costs - Reporting of onboard situations regarding customer experience, crew performance and ground operation including catering, accidents or incidents related to safety
Helping against COVID-19 pandemic
- Being a team player, flexible and respectful with the crew members - Having excellent communication skills: the airline is known for being international and multicultural, it is highly important to adjust your communication level to each individual.
1 Jahr und 5 Monate, Aug. 2015 - Dez. 2016
Cabin Senior
Etihad Airways, UAE
- General responsibility on narrow body aircraft, - In charge of the Economy class cabin on wide body aircraft, - Taking over in case of crew incapacitation or legal rest, team size up to 10 crew members and 4 flight deck crew. - Keeping track of crew performances - Meeting high customer expectations, following specific instructions and protocols regarding VIP’s - Being always physically fit for long duties, night flights and dealing with jet lag
2 Jahre und 2 Monate, Juni 2013 - Juli 2015
Flugbegleiterin
Etihad Airways, UAE
- Delivering exceptional service to the customers and encouraging them to write feedback about our brand - Being organised and caring about the hygiene and the grooming of the cabin - Representing the company as part of the promotion team in Abu Dhabi and acting as brand Ambassador with the partner Virgin Australia, this involved: introducing myself to the costumer as an Etihad Airways Ambassador member and Arabic speaker, documenting and asking about the partnership experience.
3 Monate, März 2013 - Mai 2013
Cabin Senior
Air Berlin PLC & Co. Luftverkehrs KG, Berlin
- Responsible for the cabin, team size: 3 crew members and up to 3 flight deck crew - Paying extra care and customer attention to passengers on business routes
1 Jahr und 11 Monate, Apr. 2011 - Feb. 2013
Flugbegleiterin
Air Berlin PLC & Co. Luftverkehrs KG, Berlin
Fast learning of tasks and adaption to the job
1 Jahr und 1 Monat, Feb. 2010 - Feb. 2011
Bodenpersonal
GlobeGround Berlin
Complying with IATA rules, airports and government regulations concerning travelling and air transport.
1 Jahr und 10 Monate, Juli 2007 - Apr. 2009
Sachbearbeiter
Deutsche Botschaft Algier
Analysing and validating incoming applications • Conducting interviews with the applicant from different nationalities, using foreign languages for a better communication and understanding
Ausbildung von Yasmine Hennig
1 Jahr und 1 Monat, Feb. 2021 - Feb. 2022
Rushford Buisness School
1 Jahr und 9 Monate, März 2015 - Nov. 2016
Airline Marketing
IATA Training
Interpret and understand your customers' needs. Segment your targeted markets. Exceed your customers' expectations with product innovation, product quality and efficient distribution. Develop creative and cost-effective marketing strategies.
1 Jahr und 1 Monat, Feb. 2014 - Feb. 2015
Ground Operations Management
IATA Training
supervise an airline station in a self-handled or outsourced environment. Stations handling needs, reduce costs and provide quality service. fraud prevention Implement a Safety and Security Station Management System according to industry standards and recommended practices. Staff monitoring
1 Jahr und 1 Monat, Feb. 2014 - Feb. 2015
Ground Operations Management
IATA Training
supervise an airline station in a self-handled or outsourced environment. Stations handling needs, reduce costs and provide quality service. fraud prevention Implement a Safety and Security Station Management System according to industry standards and recommended practices. Staff monitoring
3 Jahre und 10 Monate, Sep. 2003 - Juni 2007
management
Ecole nationale supérieure du tourisme
Sprachen
Deutsch
Fließend
Englisch
Fließend
Französisch
Muttersprache
Arabisch
Muttersprache