Yelena Samar

Angestellt, Customer Service Partner Specialist, Booking.com B.V.

Abschluss: Master of Arts (M.A), Berlin School of Economics and Law (Hohschule für Wirtschaft und Rechts Berlin)

Deutschland

Fähigkeiten und Kenntnisse

Communication
Microsoft Excel
PowerPoint
presentation skills
Organisation
organizational skills
Project Management
Budget Planning
Customer Service
Change Communication
Account management
Conflict prevention
Conflict Resolution
Dispute Resolution
prioritizing skills
Training

Werdegang

Berufserfahrung von Yelena Samar

  • Bis heute 7 Jahre und 7 Monate, seit Dez. 2016

    Customer Service Partner Specialist

    Booking.com B.V.

    -Assistance in sales analysis -Account management support -Manage conflicts with positive results -Effective business communication via phone and e-mail in English and Russian Additional role: Implementation Ambassador of the Team -Responsible for effective communication of changes and implemenations to the team -Ensure understanding of the rationale and reasons of the changes -Deliver presentations -Hold regular meetings -Create a feedback loop, to deliver feedback to Implementation Specialist

  • 3 Monate, Jan. 2014 - März 2014

    Intern-Office of the Coordinator of OSCE Economic and Environmental Activities

    OSCE

    Office of the Co-ordinator of OSCE. Economic and Environmental Activities -Communication with stakeholders of different levels and areas of expertise Prepared project proposals including: -Prioritizing and organizing workload -Activities and Resources planning -Cost estimating and developing budget

Ausbildung von Yelena Samar

  • 2 Jahre, Okt. 2014 - Sep. 2016

    Economics, Consulting, Human Resource Management

    Berlin School of Economics and Law (Hohschule für Wirtschaft und Rechts Berlin)

    Strategic Human Resource Management Project Management Industrial Relations Corporate Employment Law Training and Development Performance and Reward management International Project Management Principles of Consulting Advanced Consulting Skills

  • 1 Jahr und 4 Monate, Jan. 2013 - Apr. 2014

    Economic Governance and Development

    OSCE Academy in Bishkek

    Project Management International Accounting Standards International Financial System Econometrics

  • 3 Jahre, Jan. 2010 - Dez. 2012

    Business Administration

    American University in Bulgaria

    Human Resource Management Business Ethics Organizational Theory and Behaviour International Strategic Management Business Law Management Information Systems (MIS) Statistics Marketing Advanced Corporate Finance Russian & English Business Correspondence

Sprachen

  • Englisch

    Fließend

  • Russisch

    Muttersprache

  • Deutsch

    Grundlagen

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