Yousef Alareid

• Responsible for building a strong relationship between Sporter.com and all partner couriers. • Managing contracts, pricing, SLAs, maintaining service improvement, reviewing service failure, and managing contract renewal. • Improved Delivery Performance overall by 4%. • Collaborated with customer service team members to ensure that customer shipments are in order. • Generate daily, weekly & monthly reports.

• Automated various internal reports to identify inefficiencies that saved time and decreased human error. • Created a tiering system for the fleet drivers that increased overall delivery performance and efficiency. • Developed and presented Power BI performance and optimization reports, dashboards, and analyses for senior and executive-level audiences. • Designed a machine learning automatic approval system that increased the overall delivery performance by 8%

Trainee in Environmental Simulation Laboratory. • Standard compliant work in the accredited area according to ISO 17025. • Set up and execution of validation tests in the field of environmental simulation. • Preparation of test reports. • Documentation of test reports.

Exchange Semester