Yvonne Schönemann
Angestellt, Project Manager - IT Division Global Business Operations, T-Systems
Abschluss: Dipl. Kffr. (MBA), Johann Wolfgang Goethe University Frankfurt/Main
Frankfurt, Deutschland
Werdegang
Berufserfahrung von Yvonne Schönemann
Bis heute 9 Jahre und 6 Monate, seit 2015
Project Manager - IT Division Global Business Operations
T-SystemsDesign and coordination of customer satisfaction program and survey; development of related internal awareness certification, Trainings incl. their excecution and establishment of the internal social network presence and contirbuting communication
Bis heute 14 Jahre und 6 Monate, seit 2010
Property Manager
Schönemann Property Management
Providing real estate and property related services e.g. renting out units, carrying out maintenance and renovation for small private units.
maternity leave / parental leave
Content driven design and implementation of web based internal communication relating to effectiveness of customer surveys. Design and establishment of process-oriented surveys incl. definition and tracking (KPI’s) of resuming measures.
maternity leave / parental leave
Design and execution of customer investigation (surveys e.g. TRI*M, definition of measures incl. KPI track-ing system)
maternity leave / parental leave
2005 - 2006
Project Manager - Processes, Quality & IT
T-Systems Business Services GmbH
Sub-project leader Performance Optimiza-tion Sales; development and implementation of an “Effectiveness Measurement” system for customer surveys.
a.o. Project management and acquisition of management consult-ing projects mainly in IT, telecommunication and cable service provider industries, e.g. conception and implementation of a process KPI system / balance score card, process design and optimisation, implementation of Sarbanes Oxley Act Sec.404 / Learning Management System.
2000 - 2002
Consultant
Diebold Business Solutions GmbH
Projects focussed on process & information management (design, mod-elling, roll out) mainly in IT, telecommunication and cable service provider industries.
Ausbildung von Yvonne Schönemann
1993 - 2000
Business Administration
Johann Wolfgang Goethe University Frankfurt/Main
main subjects: Marketing, Organisation, Sociology master’s thesis: Werbung von mittelständischen Unternehmen eine empirische Analyse- (Advertisement of small and medium enterpri-ses – an empirical study)
Sprachen
Deutsch
Muttersprache
Englisch
Fließend