Željka Kuljanac

Customer management - communication with external partners - monitoring and coordination of the activities of external partners - CRM - Call Centre management - database management - customer management - CRM campaigns management - controlling dynamics of ordering - reporting - analysis - assisting in sales

Summer school Senzations in Belgrade, SRB. Purpose of project was to minimize problems in agriculture and facilitating the work of people involved in it. Idea was to create a smart winery that would include smart vineyard and smart package. It would enable wine producers to monitor their vineyards and vine warehouses in real time on their PC's and smartphones. It constantly records data and uploads them to cloud-based service. Technologies used: Intel Edison, Arduino, NodeJS, Microsoft Azure and Websockets.

Festival of Equal Opportunities F=M

Department for sale in stores - responsibility for advising customers and taking care of their needs and requirements - presentation, negotiations and selling products and services to residential and business customers - administrative work - achieving individual and group (sales) targets - reporting on the sales results

Residential Customer Services and financial queries - agents' back up - training agents – new products, services and procedures, how to improve communication and sales skills, how to deal with complicated situations… - encourage agents to better and more conscientious labor for the customer satisfaction - customer satisfaction survey - administrative work and solving complaints - drafting new procedures and improving the old ones - dealing with crisis situations

Residential Customer Services and financial queries - communication via incoming and outgoing contacts with private customers - presentation and selling products and services to residential customers - solving customer queries - solving financial queries - paperwork - handling complaints

- community management - media relations - program promotion - viewership analysis - web content management - taking part in shooting TV shows - interviewing hosts and participants of the shows

Residential Customer Services - communication via incoming and outgoing contacts with private customers - solving customer queries - presentation and selling products and services to residential customers

- communication via incoming and outgoing contacts with business customers - selling ad solutions - selling ad space on web page Tportal.hr - selling ad space in print and online edition of the phonebook od Croatian Telecom - phonebooks sales - direct sales - value-addes services

Business Communication, Integrated Marketing Communications, Corporate Communication, Public Relations and Corporate Social Responsibility, Market Research, Crisis Management, Qualitative Research

Political and economic-legal system of Europe, Project management, Management of European projects, EU Cohesion policy, Enterpreneurship and management in practice

Corporate communication, Crisis communication, Marketing, Business information research, Public relations in private and public companies and institutions, Advertising, Communication in politics, Web content production, Social networks communication.