Ziya Farzullayev

• Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction • Create better modes of operations to make customer service easier for both team members and customers • Make provision for a change of mode of operation when the existing one isn’t yielding maximum results • Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes

Tender doc preparation RFP/RFI/RFQ and evaluation; Lead, track and deploy new and upcoming strategic initiatives impacting existing facilities; Team Budget and Development plans creation; Vendor mgmt. for network Infrastructure, Terminal (Handset, 3G Wi-Fi router, USB modems, M2M and Multimedia devices) and SIM cards; Follow-up and align with quarterly/yearly business roadmaps of vendors and internal customers (Sales & Commercials);

• GSM/UMTS CS/PS Mobile Services, • Mobile terminals (i.e. Wi-Fi routers, handsets, USB and other modems, etc), • M2M devices, • SIM Cards, • SIM Card and Terminal applications; • Keep up-to-date with technology innovations in the sectors like Retail, NGN & FMC, Digital Media, IP TV & Telephony, Telecoms, Banking and Finance, Marketing, Public & HealthCare; • Review, read and create designs, test scenarios and documentation;

• Installing and configuring computer hardware operating systems and applications; • Monitoring and maintaining computer systems and networks; • Talking staff/clients through a series of actions, either face to face or over the telephone; • Troubleshooting system and network problems and diagnosing and solving hardware/software faults; • Replacing parts as required; • Providing support, including procedural documentation; • Supporting the roll-out of new applications;

• Responsible for networking, design, installation and maintenance services. • Installing and operating Windows desktop and server operating systems. • TCP/IP networking and hardware maintenance and repair. • Mount and configuration: Huawei DSLAM, XDSL modems, cisco hardware. • Configuration and testing of any new hardware and software. • Travelling to client sites to help with installs, deployment, and troubleshooting.

• Develops site content and graphics by coordinating with copywriters and graphic artists; designing images, icons, banners, audio enhancements, etc. • Prepares site by installing and configuring server software; installing programming language using authoring and formatting tools; ensuring cross-platform compatibility; establishing links.

• Conduct market research to determine market requirements for existing and future products • Analysis of customer research, current market conditions and competitor information • Develop and implement marketing plans and projects for new and existing products • Manage the productivity of the marketing plans and projects • Monitor, review and report on all marketing activity and results • Develop pricing strategy

Manager