gagan sabharwal

 Single point of contact for all escalation for all critical issues.  Maintaining relationship with client for better and smooth business operations.  Managing and monitoring the delivery of IT infrastructure services to the client and ensuring Service Level Agreements (SLAs) are met.  Ensuring process Quality and compliance as per ITIL standards.  Handling multiple Teams across 24x7 for the client.  Handle all Major Critical implementation across the customer’s network.

 Managing and monitoring the delivery of IT infrastructure services to the client and ensuring Service Level Agreements (SLAs) are met.  Ensuring process Quality and compliance as per ITIL standards.  Handling multiple Teams across 24x7 for the client  Working with ISO teams for Project Audit.