keshav sarang

•Clearly defined the scope of the project after thoroughly reviewing tender documents, designs, and datasheets. •Submitted high urgency deliverables by being updated with market trends & observations within 24hrs of initiation. •Attended pre-bid meetings with clients to raise queries and suggest technical changes in bid documents.

•Defined success metrics & consulted with data analytic's teams bi-weekly. •Reported to the leadership team prior to submitting the weekly management reports to clients. •Translated relevant data from Hindi to English.

•Designing, developing, and implementing new operational procedures to increase productivity for international clients. •Analyzing statistical data on a daily basis to determine historical trends in sales, production, as well as inventory levels to better forecast scheduling needs.

•Provided Safety training in 2 regional languages to a workforce of approximately 150 personnel on-site. •Maintained 100% Construction safety standards by complying with Government regulations and arranging imported safety gear for all workforce on site.

•Ticket Resolution within 5 minutes by implementing refined resolution processes. •Handled a minimum of 100 international inbound calls per shift while receiving a 90% Customer satisfaction rating which is 15% higher than the company average. •Suggested & implemented a process to decrease Prime Subscription cancellations by persuading customers with a promotional credit leading to a 6% decrease in annual Subscription cancellation rate.