Albert Georgy

Managed various Cisco Contact Center Projects. (New installation, Upgrade and Migration) Technical Documentation preparation/review. (Technical Proposal, Scope of Work, Low Level Design) Managed various customized Software development projects (PCI Complaint) and their integration with Cisco Systems Senior Contact Center Support Engineer (2nd level support) Trained Junior Engineers on technical support activities

· Directing and developing Buy & Earn from ideation to realization. · Developed and built in-house ERP system for the company. · Economically built a complete professional call center with IVRs, Queuing, Monitoring, and a lot of other features for the company. · Designed a Market Intelligence solution for price surveying by means of a software crawler integrated with the company’s ERP to collect all our competitors’ prices on a regular basis and convert these data into useful reports for pricing.

Mechatronics and Industrial Engineering + Minor in Business Administration