Anamaria Negura

- Enter orders in JD Edwards for service repairs, new products and training requests. - Prepare quotations for training courses (DeltaV, AMS, Syncade, Valves, RS3, ProVox). - Create field engineer reports in for the service engineers assigned to perform a repair. - Administrate over a hundred maintenance agreements. - Match every service sold within the project, to a specific Oracle Group Code. - Order required hardware and software in the PMMT (project material management database).

- Offer technical support via telephone and/or email for IT products to Spanish customers. - Identify the issue and troubleshoot accordingly. - Log customer's details and description of their inquiries into the system (Smart Client, SAP). - Organize pick up and return of the units that need to be sent to the repair center. - Solve claims that involve unsatisfied customers who are entitled to receive a new unit. - Offer technical training and soft skills sessions to newly hired colleagues.

- Act as intermediary between insurance company and insurance buyers. - Always keep abreast of the rates and policies that various insurers offer. - Actively seek out new clients and explain the type of coverage they found useful. - Advise customers on the insurance policies that best suit their needs. - Fill-out and submit applications, issue quotes, maintain client records and prepare reports. - Help customers to file and receive financial compensation for their loss when needed.

Criminal Law, Civil Law, Commerce Law, International Public and Private Law, Legal Psychology, Criminalistics