Andi Mertiri
Angestellt, IT Support Specialist, Logic.al
Abschluss: Master, University of Tirana
Tirana, Albanien
Werdegang
Berufserfahrung von Andi Mertiri
Bis heute 4 Jahre und 8 Monate, seit Nov. 2019
IT Support Specialist
Logic.al
1 Jahr und 5 Monate, Juli 2018 - Nov. 2019
IT Help Desk 2-nd level for Alitalia
Innovaway
- Support new hire onboarding process by provisioning necessary Windows email access. - Oversee all help desk tickets, requests, incidents and problems. - Manage projects and delegate tasks appropriately. - Manage and maintain processes for IT inventory, purchasing, procurement and deployment. - Serve as a liaison between the IT support division and IT senior management. - First and second level troubleshooting of Alitalia user’s computer, softwaresand devices.
5 Monate, Feb. 2018 - Juni 2018
IT Support Specialist
IDM Technology
- In charge of a team of IT specialists and manage the company’s technology operations and the implementation of new IT systems and policies. - Devise and establish IT policies and systems to support the implementation of strategies set by upper management (Data Center Manager, Tirana). -Analyze the business requirements of all departments to determine their technology needs. - Inspect the use of technological equipment and software to ensure functionality and efficiency.
2 Jahre und 6 Monate, Aug. 2015 - Jan. 2018
CMB – IP Provisioning & Operations ULL (FASTWEB S.p.A.)
Fibratechnology.shpk
-Technical support for Fastweb IT (ISP). -Technical support for Internet and VoIP problems (Remote support, configuration and problem solving for data and voice problems for Fastweb clients ADSL e SUBULL). -Diagnose and resolve technical hardware and software issues involving internet connectivity, VoIP issues and delegate the solution to the technicians in the field. -Troubleshooting layer 2 and layer 3 networking issues. - Stay current with system information, changes and updates.
Ausbildung von Andi Mertiri
5 Jahre und 1 Monat, Sep. 2011 - Sep. 2016
Business informatics
University of Tirana
Sprachen
Englisch
Fließend
Italienisch
Fließend
Deutsch
Grundlagen