Artan Beqa

Responsible for providing hardware and software on-site and remote support. Multi-discipline technologist capable of working independently and as part of a local and corporate team, receives trouble reports for IT equipment and software via telephone, email, and service tickets. Trains company personnel in technology solutions Serves as a technical resource. Provides problem-solving support to computer.

IT Assistant, Hardware and Software Support Able to repaire,install,upgrade,and maintain desktop and notebook computers as well printers and scanners. Proficient in Lan, Wan, and network installation,monitor,and programming Performing Clones of the operating system with Ghost software. Understanding of and experience in PC networking, including Cisco routers, switches, and TCP/IP.

Facilitate on-site consulting training for PC techs. • Installed, maintain, and upgrade repair desktop and notebook computers as well as printes and scanners • Publish a monthly newsletters helpful on-site for remote PC techs. • Installed maintain, and upgrade repair desktop and notebook computers as well as printers and scanners • Exceptional customer service skills.account management ,follow up and sales.

• Performing Clones of the operating system with Ghost software. • Facilitate on-site consulting training for PC techs. • Installed maintain, and upgrade repair desktop and notebook computers as well as printers and scanners • Responsible for repairing, servicing and maintaining all types of the Computers in administrate • Supervising Installation of the new parts or repaired parts.

Setup configure,and maintain a locak network Install and configure various computer perpharal device Install,configure,upgrade and maintain Microsoft Windows operating systems Diagnose trubleshoor and resulv common Network Operaing System problems