Bart (巴棏) van Rijn
Angestellt, Consumer Care Manager, Philips
Amsterdam, Niederlande
Werdegang
Berufserfahrung von Bart (巴棏) van Rijn
Bis heute 16 Jahre und 1 Monat, seit Juni 2008
Consumer Care Manager
Philips
• Analysed website and call centre Net Promotor Scores (consumer loyalty metric) to identify root causes for detraction. Development and implementation of improvement actions that resulted in a NPS increase by 20%; • Managed of consumer service experience in close relation with Marketing for Photo Frames & PC Peripherals portfolio; • Developed and execution of trainings for call centres throughout Europe.
4 Monate, Feb. 2008 - Mai 2008
Project Leader
Unilever (Yacht)
Transferred and implemented a repackaging process from Brussels to Rotterdam for Unilever, as part of a Multi Country Organization restructuring
1 Jahr und 9 Monate, Sep. 2006 - Mai 2008
Project Leader
Yacht
8 Monate, Jan. 2006 - Aug. 2006
Project leader
City of Leiden
7 Monate, Jan. 2005 - Juli 2005
Customer Consumer Care Graduate
Philips Singapore
6 Monate, Aug. 2003 - Jan. 2004
Intern Sales & Marketing
Rexam Beaty & Pharma (New York)
Ausbildung von Bart (巴棏) van Rijn
3 Jahre und 10 Monate, Sep. 2001 - Juni 2005
Technical Commercial Engineering
Hogeschool Utrecht
Sprachen
Niederländisch
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Englisch
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Deutsch
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Chinesisch
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