Fabien Schuller

Berufserfahrung von Fabien Schuller

• Bis heute 11 Jahre, seit Juli 2013

  LabIT System Analyst / Application Support Specialist by Novartis

  Novartis

• 3 Jahre, Aug. 2010 - Juli 2013

  Service Desk by Novartis Institutes for BioMedical Research 1st & 2nd L. support

  Novartis

  Customer relation and support for users, personal and via telephone Setup and Re-Engine Laptops or Workstations Laboratories specifics applications support On-site support in laboratories computers and instruments Mac book, iPhone and iPad configuration and support Responsible for PKI / Entrust infrastructure Blackberry configuration and support SharePoint Knowledgebase for NIBR ServiceDesk agent

• 2 Jahre und 1 Monat, Aug. 2008 - Aug. 2010

  Allrounder IT Specialist

  Bechtle AG

  Project leader for the migration of hardware and software within Novartis Client support Hardware Migration Hardware Dispatching Logistic Network planning and Design Database-Support Operating system Windows (XP, Windows 7) Netware & Linux Net Install, NetIQ, SAP, all Microsoft Office Tools, Lotus Notes Network Protocols (FTP, SSH, IP, DHCP) Microsoft Deployment Tool (MDT) Windows Automated Installation Kit (WAIK)

• 6 Jahre und 6 Monate, Jan. 2002 - Juni 2008

  System Engineer

  CSN AG

  Allrounder IT Specialist Installation and support of computers and servers with operating systems such as Microsoft Windows (remote desktop), Linux (FTP apache) and Novell (files server and print queue) Managing and supporting: Dataflow EDI-Standard between providers and clients STATUS database for small companies STATUS internal and external backups - Customer support in English, German and French - Web design of the CSN home site