Inderjit Dhillon

•Coordinate the end to end supply chain of customer’s mail, from collection, processing and onward distribution to delivery. •Built and developed strategic relations with external customers to achieve mutual benefits, •Budgetary control for £¾m. •Plan the supply chain process for large customer mailings, and coordinate the activities of key functions within the business to ensure Royal Mail delivers 92% quality of service to its custom Utilisation of SAP QM for quality & invoicing.

•Managed day to day operation of mail receipt & mail processing of 5 million items per day. •Managed 15 frontline employees. •Constant review of all key measurement outputs (efficiency, quality targets, employee and customer) in order to identify trends in performance and focus the shift on improvement ideas. •In a highly unionized environment, I maintained consistent application of Industrial Relations Framework, policies and strategies through the involvement of union representatives and employees.

Sign Writing, Free hand drawing