Jance Ng

• Support the whole project lifecyle from gathering requirement, working with the technology team to convert the requirements to proper business specifications, supporting testing, facilitating implementation to production and documentation • Ensure business solutions are aligned with the strategic data flow strategy • Assess and propose appropriate testing approach and conduct (UAT) • SME for credit card systems, and India market • Create the data requirement template to consolidate users’ data requirement

• Track and research venture capital investments in the Chinese market • Collect key information about IPO companies and acquired private companies • Process data swiftly and accurately to enable access to real-time updates for clients • Translate the company information and VC investment details from Mandarin to English, input to the system • Classify and process document in FactSet system, ensuring the data quality

• Provide support to users globally through Jira tickets, Hangout and in-person • Communicate users’ impact to Product Owners to facilitate backlogs prioritisation • Gather users’ feedback and provide business perspective during the new feature release testing, training and demos • Received several shoutouts from users for resolving their issues promptly • Initiated an intro programme to new joiners, and afterward, more users reached us upon stumbling on issues

• Redefined the Procure to Pay (P2P) process to eliminate business risk • Initiated and completed various vehicle grooming projects to reduce complaints about dirty cars • Enabled a flexible weekly delivery schedule • Optimise the workflows and eliminate duplications through standardised Google Sheets • Expanded the company’s fleet size by 8,000 cars with each contract valuing millions of dollars and achieved the largest private hire fleet in Singapore

• Provide sales service and trade execution of global financial market products to retail and corporate clients • Educate clients about financial products and terminologies, including equities, fixed income, listed-derivatives, currency and various structured-products • Collaborate with regional research and investment banking & advisory teams to extend product suite and reach • Introduced the bond investment to retail clients and helped them to make profits through the bond flipping

• Develop and analyse business reports to track performances and submit the reports to the top management • Successfully fulfilled clients’ urgent requests and ad-hoc assignments, such as National Day Parade (NPD) • Assisted the company to save about $150K through effective contract negotiations and Lean Six Sigma (LSS) projects • Reorganised the department’s buying strategy to categorise buying from individual business unit support • Revamped the vendor evaluation process for more rounded evaluation

• Plan the purchasing for major projects, such as the pixelated uniform and establish tenders and contracts • Monitor the stock movements to minimise inventory holdings and ensure timely deliveries • Liaise well with customers and negotiate with suppliers • Coordinated effectively with the newly established sourcing office in HK to purchase black non-woven bags from China and arrange our own shipping, which saved SGD 21K