Melissa Thompson

My duties included in this role are overcoming objections, handling incoming and outgoing calls, liaising with solicitors, assessing financial situations and dealing with settlements. Whilst dealing with all these tasks I also make sure I adhere to company policies and procedures including Data Protection Act and The Solicitors Regulatory Authority. This role brings out my excellent communication and computer skills, also providing great customer service ensuring i give a professional service throughout.

I started this role as a customer service advisor where I was the contact point for existing customers who had questions or queries regarding their current insurance policy. The role ranged from changing vehicles on policies, advising customers on the best options going forward with regards to their personal circumstances and ensuring a professional service at all times. Due to my rapid development in this role I was given the opportunity to develop my skills with the company.

Elevations Colour Co-ordination Site Surveys Moodboards Client Briefing