Michael Schulz

As knowledge manager for SolidLine GmbH I am responsible for assessing, designing, and implementing the necessary framework to accompany the industry standard for knowledge management. Furthermore, I am also leading several software focused projects with both waterfall as well as agile methodology. Moreover I am also part of the company strategic planning and its subsequent change management initiatives to continuously adapt to the changing industry as well as market.

In my current position at i:FAO I am responsible for managing projects which range from integration, software development as well as change management in an agile environment within the business travel industry. This includes budget and stakeholder management, risk assessment as well as team management, pertaining the respective project. [...]

After four years working in the Service Level 1 environment, helping set up new as well as contributing to existing ITSM processes - amongst other tasks -, I had moved to the project management team that manages larger programs as well as projects in a unified communication and IT service management enterprise environment.

I am part of an international service desk who is responsible for lean & professional customer service with a heavy focus on user experience. We're working in close collaboration with the different teams around the globe. Since I'm personally responsible for the Incident / Knowledge Management of the team, I coordinate & train the other team members. Also I initiated a few project to improve the performance and usability in line with the CSI process of the ITIL framework for IT Service Management.

Successfully completed the MOOC on the topic of Risk Management for Projects by Professor Frank Schultmann, Dr. Anton Jordaan, Dr. John Sing and Ms. Stella Bachtis.

Successfully completed the course on how to manage projects with Microsoft Project by the Microsoft Certified Trainer Tom Allen.

Successfully completed the course on the topic of Introduction to Project Management by Professor Frank Schultmann, Dr. Anton Jordaan, Dr. John Sing and Ms. Stella Bachtis.

Successfully completed the course on the topic of Knowledge Management as well as Big Data in Business by Professor Eric Tsui, Professor W.B. Lee, Professor Klaus Tochtermann, Dr. Usama Fayyad and Dr. Jay Lee.