Nikolas Németh

Angestellt, EMEA Region Director of Support, Metalogix

Slowakei

Fähigkeiten und Kenntnisse

Change Management
Team management
Team leadership
Customer service
Technical Support
Operations management
IT Service Management
call center
ITIL Service Manager
SLA

Werdegang

Berufserfahrung von Nikolas Németh

  • Bis heute 11 Jahre und 9 Monate, seit Okt. 2012

    EMEA Region Director of Support

    Metalogix

    I'm responsible for the overall B2B and B2C technical support services in Europe, Middle East and Africa regions - all Metalogix product lines.

  • 1 Jahr und 6 Monate, Mai 2011 - Okt. 2012

    Team Manager

    British Petroleum

    Responsible for 4 Castrol customer support teams (Automotive and Industrial lubricants) in 3 countries (CZ, SK, UK). All together 13 direct reports. Order to cash, logistics, supply chain, pricing, etc. Actively participating in developing the EBSC processes and tools, proactive focus on E2E services.

  • 4 Jahre und 4 Monate, Okt. 2006 - Jan. 2011

    Team Manager

    Arvato / Microsoft

    Operational management of 3 post sales Microsoft teams (outsourced to Arvato Services): Customer Service, Technical Support and Partner Support. Country of responsibility: Hungary.

  • 1 Jahr und 3 Monate, Aug. 2005 - Okt. 2006

    IT Specialist

    IBM GSDC Czech Republic

    System Server Operator Monitoring and troubleshooting on customer's servers (Windows, Unix - AIX, MS SQL, Oracle, Lotus Notes)

Ausbildung von Nikolas Németh

  • 2007 - 2010

    Company Management and Economics

    Brno University of Technology

  • 2000 - 2006

    Software Engineering

    Palacký University, Olomouc

Sprachen

  • Tschechisch

    Fließend

  • Ungarisch

    Muttersprache

  • Englisch

    Fließend

  • Slovak

    -

Interessen

Reading
Traveling
Family
Business Development

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