Özkan ÖZDİKİCİ

Leading and motivating a team of international enrollment advisors, developing sales and organizational skills, ensuring maximum enrollment (sales) results while maximizing the customer satisfaction, forecasting results on quarterly basis, analyzing trends and taking necessary actions.

Establishing and maintaining relationship with prospective students qualifying, advising on program choice, objections handling and assisting in the enrollment process to ensure maximum enrollment results with maximum customer experience.

Providing quality checks, regular monitoring of the accuracy and delivering the feedback both to the analysts and team leaders

Process and maintain data accurately and in a timely manner into databases using technical and financial knowledge ,maximize usage of available tools/support to best of advantage to maintain/improve content quality during daily operations, proactively identify and resolve data problems, support less experienced team members.

Sales and business contacts with Polish clients and same time general business relations with international as well specially with German In addition SAP ERP system knowledge

Take active role in B2B and B2C sales and purchase with high customer experience • Tracking delivery process and logistics as well as tracking new developments in sector and implement in store to ensure customer satisfaction • Negotiating during sales and purchase process • Supporting other team members in sales and logistics • Work closely with accounting service to help investment decisions