Patrizia Panico
Selbstständig, Business Support Specialist, UPM
Karlsruhe, Deutschland
Werdegang
Berufserfahrung von Patrizia Panico
Bis heute 9 Jahre und 7 Monate, seit Dez. 2014
Business Support Specialist
UPM
From May 2020 - Business support role with the below main tasks: - Primary support resource to end users for IBP and SAP SD. - Training on SAP IBP, preparation of training material/work instructions. - Research, present and support new system functionality ideas and change requests. - Execute and coordinate UATs and prepare release notes. From December 2014 to May 2020 - Sales support coordinator and SAP/IBP key user. Tasks: - Management and tracking of orders - Coordination of deliveries
2 Jahre, Apr. 2012 - März 2014
Customer service specialist - International Sales Department
Ripol S.p.A.
Interface of the sales force, customers, warehouse and carriers for French and Spanish markets.
1 Jahr und 8 Monate, Juli 2010 - Feb. 2012
Support to the sales and marketing office
ROYAL AIR MAROC
Support to the sales and marketing office. Ticketing, help desk and assistance for travel agencies on reservation and ticket changes matter, customer service on complaints matter.
2 Jahre und 8 Monate, Nov. 2007 - Juni 2010
Ticketing Agent
AIR FRANCE / KLM
Customer care and assistance for passengers departing. In charge for ticketing issuance for Corporate Accounts.
1 Jahr und 10 Monate, Jan. 2006 - Okt. 2007
Customer care
G.S.A. Turin Airport
Main ticket desk, Air France and information desk operator and booking
1 Jahr und 9 Monate, Apr. 2004 - Dez. 2005
Editorial office and secretary
REAL S.R.L. – ARCIMBOLD EDIZIONI
Revision of proofs of magazines and the multimedia collections published Editing of tests for the presentation of products Language consulting and revision of Spanish and French translations. Coordination of dubbing. Foreign relations: relations with suppliers and collaborators in Spain and France, management of orders, deliveries to subscription holders and invoicing. Organisational management and coordination of the graphics team.
Ausbildung von Patrizia Panico
4 Jahre und 10 Monate, Okt. 1998 - Juli 2003
foreign languages and literature
Turin University
Spanish philology
Sprachen
Englisch
Fließend
Spanisch
Muttersprache
Italienisch
Muttersprache
Französisch
Fließend
Deutsch
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