Paul Ruggier

Founder & Global Practice Director, Process Founder Member and 1st employee and helped take Xchanging to FTSE 250 at IPO in April 2007 Now 9,000 employees in 16 countries, £850m revenue and £50M EBIT Global Head of Process Xcellence. Led the implementation of Lean Six Sigma which delivered substantial impact to all Xchanging’s businesses. Country Manager, France: In February 2003 re-located to Paris to set up Xchanging’s French business. Sales: Helped sell most Enterprise Partnerships and BPO deals

Developed and implemented the strategy, plans and goals which delivered $14 million savings in the 1st year - ranked most improved of all the GE Capital businesses. Implemented Process Management in four of five core business process (Business Acquisition, Selling, Premium Processing, and Claims/Customer Care)

Set strategy and built infrastructure which initiated 159 projects and delivered 17million net income in 1996, exceeding the goal by 300%, and $70 million NI in 1998. CEO Jack Welch described Capital Europe’s Quality review in 2Q 1997 as “the best meeting in my career”. Reported regularly to Senior Leaders including Jack Welch every Quarter, CEO GE Capital, President Europe, Business Leaders & Sr. Leadership Conference in Puerto Rico. Sourced and trained 27 high-calibre Business Quality Leaders,

7/94-9/95 Quality Director, Texaco Europe – Leader of 12 European Subsidiaries 5/93-6/94 Program Manager, Texaco Quality Institute 11/90-5/93 Manager, Total Quality Process

Marketing: Launched new brands and re-launched 30 and 50-year brand leaders, achieving significant sales increases (Flash and Fairy Liquid). Sales: National Accounts Manager: - Re-engineered the field sales force and responsible for largest national accounts (THF, KFC, Burger King, NHS, Military). Sold 12% of Division’s sales over an 18-month period by selling to 43% of the managed pubs in the UK. Quality: Implemented Total Quality Management across P&G Ltd. (Retail & Industrial Div.)