Ramalingam Chidambaram
Angestellt, Service Manager, Tata Consultancy Services Ltd
Espoo, Finnland
Werdegang
Berufserfahrung von Ramalingam Chidambaram
Bis heute 10 Jahre und 11 Monate, seit Aug. 2013
Service Manager
Tata Consultancy Services Ltd
Challenged with development and implementation of operational best practices, standards, and procedures, aimed at achieving cost-cutting and process improvement results. Resolved customer satisfaction issues and led operations teams to provide day-to-day user support with local and remote support model in an ITIL environment. Performed internal SOX audits, conducted gap analysis, and developed / implemented disaster recovery plan.
10 Monate, Okt. 2012 - Juli 2013
Technical Support Manager
Tata Consultancy Services Ltd
Led personnel and directed daily delivery activities of the 24*7 Mission Critical Data Integration platform and application teams, supporting data transfer (including sensitive data) to organization's main Data-warehouse. Resolved customer satisfaction issues and ensured no deviations in SLA, availability and performance metrics.
1 Jahr und 6 Monate, Apr. 2011 - Sep. 2012
Team Leader, IT
Tata Consultancy Services Ltd
Design, Development, Upgrading and Testing of Integration Platform. Created a Highly Available Integration Platform with Enterprise GRID. Profound knowledge in LINUX, Informatica Administration. Informatica Administrator and Configuration Owner for a Platform handling multiple projects with more than 25K Integrations. Good Knowledge of Accept IT and Agile Methodology.
2 Jahre und 3 Monate, Jan. 2009 - März 2011
Software Developer
Tata Consultancy Services Ltd
Specialist in ETL Design, Development and Testing. Profound knowledge in using Informatica Tool for ETL Development. Have worked as a ETL Developer and Tester.
Ausbildung von Ramalingam Chidambaram
3 Jahre und 9 Monate, Sep. 2004 - Mai 2008
Electronics and Communication Engineering
National Engineering College (Affiliated to Anna University)
Sprachen
Englisch
Fließend